Privacy Policy

1. Introduction

Welcome to Zorq. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide when using our mobile application and related services.

Zorq is a platform that connects individuals and businesses with drivers for transportation, furniture removal, and delivery services. By using Zorq, you acknowledge and consent to the practices described in this Privacy Policy.

Our goal is to ensure that your personal information is handled responsibly and transparently. Please take the time to read this document carefully, as it will help you understand how we manage your data and your rights regarding its use.

If you have any questions or concerns about this Privacy Policy, you may contact us at mphumier@outlook.com.

2. Information We Collect

When you use Zorq, we may collect the following types of information to provide and improve our services:

2.1 Personal Information

Name and Contact Details: such as your first and last name, phone number, and email address.
Profile Information: including your profile photo and account details.
Payment Information: such as payment method, billing details, and transaction history (we do not store card details directly; payments are processed securely through third-party providers).

2.2 Location Information

Real-Time Location: we collect location data from drivers to enable accurate pickups, navigation, and trip tracking.
Approximate Location: from customers to help identify nearby drivers and estimate fares.

2.3 Usage Information

App Activity: interactions within the app, including bookings, cancellations, and messages.
Device Information: such as device type, operating system, app version, and unique device identifiers.
Log Data: IP address, time of access, and error logs to improve performance and security.

2.4 Optional Information

Emergency Contacts: details you provide for safety purposes.
Feedback and Reviews: ratings, comments, or support inquiries submitted through the app.

3. How We Use Your Information

We use the information we collect from you for the following purposes:

3.1 To Provide and Improve Our Services

Trip Matching and Fulfillment: to connect customers with available drivers, determine appropriate vehicle types, and calculate upfront pricing.
Navigation and Routing: to provide drivers with directions and ensure accurate pickup and drop-off locations.
Booking Management: to process bookings, update trip statuses, and send notifications about ride progress.

3.2 For Safety and Security

Identity Verification: to verify drivers, vehicles, and customer accounts in order to maintain trust and safety.
Fraud Prevention: to monitor, detect, and prevent fraudulent or unauthorized activity.
Emergency Assistance: to share location or contact details with emergency contacts or relevant authorities in urgent situations.

3.3 For Payments and Transactions

Payment Processing: to facilitate payments between customers and drivers through secure third-party payment providers.
Billing and Invoicing: to issue digital receipts and manage transaction history.
Dispute Resolution: to investigate and resolve payment or service-related disputes.

3.4 For Communication

Service Updates: to send notifications about bookings, cancellations, estimated times of arrival, or driver assignments.
Promotional Messages: where permitted by law, to send offers, discounts, and product updates (you may opt out at any time).
Customer Support: to respond to inquiries, troubleshoot issues, and improve user experience.

3.5 For Analytics and Product Development

Usage Analysis: to understand how the app is used and improve features, design, and performance.
Market Research: to better understand customer preferences and service demands.
New Features: to test and roll out new tools, functionalities, and updates.

3.6 To Comply with Legal Obligations

Regulatory Compliance: to meet requirements under applicable transport, data protection, and financial laws.
Law Enforcement Requests: to provide necessary information when legally required by government or law enforcement authorities.

4. How We Share Your Information

We respect your privacy and only share your information when it is necessary for the operation of our services, to comply with the law, or with your consent.

4.1 With Drivers and Customers

For Service Fulfillment:

If you are a customer, we may share your name, pickup and drop-off location, phone number, and any booking notes with your assigned driver.
If you are a driver, we may share your name, profile photo, vehicle details, license plate, and rating with customers who book a ride with you.

This information is only shared for the purpose of completing the booking and ensuring transparency.

4.2 With Service Providers

We work with trusted third-party service providers who help us operate and improve our services, including:

Payment Processors (to securely handle payments and refunds)
Cloud Hosting Providers (to store and manage data securely)
Analytics Services (to understand usage trends and improve performance)
Customer Support Tools (to provide timely assistance and communication)

These third parties are bound by contractual and legal obligations to protect your information and may not use it for any purpose other than providing services to us.

4.3 For Legal and Safety Purposes

We may disclose your information where required to:

Comply with applicable laws, regulations, legal proceedings, or governmental requests.
Respond to valid law enforcement requests, court orders, or regulatory requirements.
Protect the safety, rights, or property of our users, the public, or our company.
Investigate and address suspected fraud, security issues, or potential violations of our Terms and Conditions.

4.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business transaction. We will notify you (where legally required) before your personal data is transferred and becomes subject to a different privacy policy.

4.5 With Your Consent

In cases where you have provided explicit consent, we may share your information for purposes not covered above. You will always have the option to withdraw consent at any time.