Terms of Service

To use the Platform, Users must create an account by providing accurate, complete, and current information. This may include personal details, contact information, and verification credentials.

Users agree to update their information promptly if any details change.

By creating an account, Users confirm that:

• They are at least 18 years old (or the legal age in their jurisdiction)
• They have the legal capacity to enter into these Terms
• They are not prohibited from using the Platform under applicable laws

Zorq reserves the right to refuse or terminate accounts that do not meet eligibility requirements.

Zorq may require Users to verify their identity, email address, phone number, or other details to:

• Prevent fraud
• Enhance safety and trust
• Enable access to certain features

Verification requirements may vary based on User type or activity.

Users are responsible for:

• Maintaining the confidentiality of their login credentials
• All activities conducted through their account
• Not sharing their account with others

Users must notify Zorq immediately if they suspect unauthorized access or security breaches.

Zorq may use One-Time Passwords (OTP), two-factor authentication, or similar security mechanisms for:

• Account access
• Critical actions such as withdrawals, profile changes, or payment-related activities

Security measures may change over time to improve protection and user experience.

Zorq may suspend or terminate accounts if:

• Information provided is false or misleading
• There is suspected fraud, abuse, or unauthorized use
• Users violate these Terms or applicable laws

Users may request account deactivation through available support channels, subject to outstanding obligations.

Customers may request a transport service through the Platform by providing required details, including pickup location, destination, vehicle type, and any additional instructions.

Once a Booking is submitted:

• The request is made available to nearby Drivers
• A Driver may accept or decline the Booking
• A Booking is considered confirmed only once a Driver accepts it

Zorq does not guarantee that a Booking request will be accepted.

Prices displayed on the Platform are calculated based on factors including, but not limited to:

• Distance
• Vehicle type
• Load type
• Time and demand

Displayed prices are estimates and may be adjusted if trip details change. Customers will be informed of any material changes before completion of the Trip where possible.

The Platform may support one or more payment methods, including:

• Debit or credit card payments processed through third-party payment providers
• Cash payments made directly to the Driver, where supported

Zorq does not store Customers’ card details.

For card payments:

• Payment may be required before a Driver is assigned or before the Trip begins
• Funds are held and processed through Zorq’s payment provider
• Driver earnings are credited after successful completion of the Trip, less applicable fees or commissions

Zorq may deduct platform service fees, transaction fees, or commissions before crediting Driver earnings.

Where cash payments are selected:

• The Customer pays the Driver directly upon completion of the Trip
• Zorq may charge the Driver a commission or service fee for the Booking

Drivers agree to settle any outstanding platform fees owed to Zorq in accordance with the Platform’s payout or settlement process

Failure to settle outstanding fees may result in account restrictions or suspension.

Bookings may be cancelled by either the Customer or the Driver under certain conditions.

Cancellation fees may apply depending on:

• The timing of the cancellation
• Whether a Driver has already been assigned
• Whether the Driver has already arrived at the pickup location

Specific cancellation rules and fees are outlined in Zorq’s Cancellation Policy.

Refunds, where applicable, are processed in accordance with Zorq’s Refund Policy.

Refund eligibility may depend on:

• The payment method used
• The status of the Booking at the time of cancellation
• Any applicable fees already incurred

Refunds are processed via the original payment method and may take several business days to reflect, depending on the payment provider.

If a Customer or Driver disputes a charge, cancellation, or payment:

• The User must contact Zorq support within a reasonable timeframe
• Zorq may review trip data, logs, and communications to assist in resolution

Final decisions related to refunds or adjustments are made at Zorq’s discretion, subject to applicable laws

Customers may cancel a Booking through the Platform subject to the following conditions:

a) Before a Driver is Assigned

If a Customer cancels a Booking before a Driver has been assigned:

• No cancellation fee will apply
• Any prepaid amount will be refunded in full, where applicable

b) After a Driver is Assigned but Before Arrival

If a Customer cancels after a Driver has been assigned but before the Driver arrives at the pickup location:

• A cancellation fee may apply
• The fee may be used to compensate the Driver for time and travel
• Any remaining balance may be refunded

c) After Driver Arrival or Trip Start

If a Customer cancels after the Driver has arrived at the pickup location or after the Trip has started:

• The Customer may be charged a higher cancellation fee
• A full refund may not be available

Cancellation fees, where applicable, will be communicated to the Customer before confirmation.

Drivers may cancel a Booking only for valid reasons, including but not limited to:

• Vehicle breakdown
• Safety concerns
• Inaccurate or misleading Booking details

Frequent or unjustified cancellations by Drivers may result in:

• Reduced visibility on the Platform
• Temporary suspension
• Permanent deactivation in severe cases

If a Driver cancels:

• The Customer may receive a full refund or be reassigned to another Driver where possible

Customer No-Show

If a Customer fails to appear at the pickup location within a reasonable waiting period:

• The Booking may be marked as a no-show
• A no-show fee may apply
• The Driver may be compensated for time spent waiting

Driver No-Show

If a Driver fails to arrive at the pickup location without valid reason:

• The Booking may be cancelled without penalty to the Customer
• The Customer may receive a refund or reassignment

Refunds may be issued based on:

• Timing of the cancellation
• Payment method used
• Completion status of the Trip
• Applicable cancellation or service fees

Zorq reserves the right to deduct:

• Platform service fees
• Payment processing fees
• Any amounts already paid to Drivers

Approved refunds are processed via the original payment method used during checkout.

Refund timelines depend on the payment provider and may take several business days to reflect in the Customer’s account. Zorq is not responsible for delays caused by banks or third-party payment providers.

For Bookings paid in cash:

• Refunds are generally not processed through the Platform
• Any disputes regarding cash payments must be resolved directly between the Customer and Driver, unless otherwise required by law

Zorq may assist with dispute mediation but does not guarantee cash refunds.

If a Customer or Driver is dissatisfied with a cancellation or refund outcome:

• They may contact Zorq support with relevant details
• Zorq may review trip data, communication logs, and system records

Decisions made by Zorq are final, subject to applicable consumer protection laws

To operate on the Platform, Drivers must:

• Be legally eligible to provide transportation or logistics services in their jurisdiction
• Hold valid and up-to-date licenses, permits, and certifications required by law
• Own, lease, or have lawful access to a vehicle that meets Zorq’s minimum standards
• Successfully complete the Driver onboarding and verification process

Zorq reserves the right to request updated documentation at any time.

Drivers are responsible for ensuring that their vehicles:

• Are roadworthy, safe, and properly maintained
• Comply with all applicable traffic, safety, and insurance laws
• Match the vehicle details submitted during registration
• Are suitable for the type of service offered on the Platform

Failure to maintain vehicle standards may result in suspension or deactivation.

Drivers agree to:

• Provide services professionally, safely, and courteously
• Arrive at pickup locations on time or notify Customers of delays
• Follow the agreed route unless changes are requested or necessary for safety or efficiency
• Handle Customer goods with reasonable care where applicable

Drivers must not engage in reckless driving, harassment, discrimination, or unsafe conduct.

Drivers are solely responsible for complying with:

• Local, regional, and national laws
• Traffic regulations and road safety rules
• Tax obligations arising from income earned through the Platform

Zorq does not provide legal, tax, or employment advice to Drivers.

Drivers acknowledge and agree that:

• They are independent contractors and not employees, agents, or partners of Zorq
• Zorq does not control how services are performed, aside from platform guidelines
• Drivers are responsible for their own expenses, insurance, and benefits

Nothing in these Terms creates an employment or agency relationship.

Drivers must:

• Use the Platform only for legitimate Bookings
• Not manipulate pricing, ratings, or availability
• Not accept off-platform payments intended to bypass Zorq fees
• Maintain accurate and up-to-date profile information

Unauthorized use of the Platform may result in account termination.

Drivers acknowledge that:

• Customers may rate and review Drivers after each Trip
• Zorq may use ratings, completion rates, and cancellation behavior to assess performance
• Consistently poor performance may lead to warnings, suspension, or deactivation

Zorq reserves the right to remove fraudulent or abusive reviews.

Drivers must:

• Prioritize safety at all times
• Report accidents, injuries, or safety incidents promptly through the Platform or support channels
• Cooperate with investigations where required

Failure to report incidents may result in removal from the Platform.

Zorq may suspend or deactivate a Driver account if:

• Terms are violated
• Fraud, misconduct, or safety risks are identified
• Required documents expire or become invalid

Zorq may take such action with or without prior notice, where legally permitted.

Users agree to use the Platform in a lawful, respectful, and responsible manner. All activity on Zorq must comply with these Terms and applicable laws and regulations.

Users must not misuse the Platform or interfere with its normal operation.

Users may not, directly or indirectly:

• Use the Platform for illegal, fraudulent, or unauthorized purposes
• Provide false, misleading, or inaccurate information
• Impersonate another person or entity
• Abuse, harass, threaten, or harm other Users, Drivers, or third parties
• Attempt to manipulate pricing, payments, ratings, or commissions
• Circumvent Platform fees or payment systems
• Engage in off-platform transactions intended to avoid Zorq’s commission
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to access systems, data, or accounts without authorization

Drivers agree to:

• Perform deliveries professionally and safely
• Comply with road laws, licensing, and vehicle requirements
• Deliver items as agreed and handle goods with reasonable care
• Not demand additional payment beyond what is agreed on the Platform
• Accurately report delivery status and payment method (cash or card)

Failure to meet these expectations may result in suspension or removal from the Platform.

Customers agree to:

• Provide accurate delivery details and instructions
• Ensure availability during delivery where required
• Pay the agreed delivery amount, including cash payments where applicable
• Treat Drivers with respect and professionalism

Any attempt to disrupt, reverse engineer, copy, or exploit the Platform, including its features, systems, or data, is strictly prohibited.

Zorq reserves the right to investigate and take appropriate action against violations, including warnings, suspension, termination, or legal action where necessary.